Formatting a Business Letter

This resource was prepared by the Business Communications Lab at the Sam M. Walton College of Business
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Business letters are a common form of communication in the workplace. Companies send out many different kinds of letters, but the format is more or less the same in that they have the following characteristics:

  • Heading with company name and address
  • Salutation
  • Body
  • Conclusion
  • Signature

When writing a business letter, use the appropriate level of formality. Professionalism is the main component for effective business correspondence. Be sure to edit and proofread your letters to maintain credibility.

The following sample accounts for the most common business letter correspondence: claim, adjustment, and inquiry letter. However, it is best to check with your individual company for appropriate genre rules.

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