Clickers: Error Opening PowerPoint Polling in TurningPoint

by | May 18, 2016 | Uncategorized

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To troubleshoot the problem:

  1. If you are using a computer other than your own, make sure PowerPoint is installed on the computer.
  2. It’s important to be sure that the version of PowerPoint you’re using isn’t a web version and is instead installed on your local machine.  You can check this by looking at Add or Remove Programs in your system settings and ensuring that you see Microsoft PowerPoint on the list.
  3. If PowerPoint is installed, then try restarting the computer. Sometimes this will clear the problem.

If neither one of those actions fixes the problem, then check to see if the TurningPoint plugin is disabled.  To confirm that the plugin is enabled, follow the steps below:

  1. Open PowerPoint
  2. Click the File tab
    (Note: On a Mac instead of File, go to Tools tab > Add-ins)
    Select the File tab
  3. Click Options
    Select Options
  4. Click Add-ins on the left
    Select Add-ins
  5. Click Disabled Items from the Manage: drop down and Click Go
    Select Disabled Items from the drop down menu for Manage and select Go
  6. If TurningPoint is disabled it will appear in the list, select it and click Enable.

If correcting these two settings does not fix the problem, please contact clickers@uark.edu or support@turningtechnologies.com.