Instructions for students taking exams with ProctorU. The instructions provide students with step by step directions on what to do and what to expect when taking an exam with ProctorU.
Step by step instructions for taking your exam with ProctorU:
1. Visit this “Test it Out” site to test your equipment well ahead of your exam appointment. The icons at the top of the window will have blue checkmarks if your equipment is working correctly. If you need tech support, fill out the information form, and click the blue “Connect to a Live Person” button at the bottom of the window. Everything check out? Great! Remember to use the same computer, camera and Internet connection at the time of your exam. Please Note: Students have reported issues during their exams because of dropped Wi-Fi (wireless) signals. If you have the option to use an ethernet cable instead of Wi-Fi, that will work best. If you are using Wi-Fi on campus, be sure and choose the “UARK Wi-Fi” option.
2. A few minutes ahead of your exam time, return to https://go.proctoru.com to log into your account.
3. Select your exam appointment, and click the gray “Start” button on the right.
4. After you click “start,” a Java applet will automatically download. Depending on your browser, you may need to click on the downloaded applet in the lower left of your browser window to launch it.
5. A chat window will now appear on your screen. The proctor will connect with you via this chat window.
6. The proctor will then take control of your desktop to begin the exam proctoring session.
7. Complete the authentication process by following your proctor’s instructions. (NOTE: you must have a photo ID ready). You will also be asked a series of authentication questions from public record. If you cannot pass this authentication, don’t worry. It will not affect your exam score. The proctor will take your picture with your computer’s camera, and submit it for verification with the University.
8. You will be asked to pan your camera around your area. No one can be in the room with you, even if they are far away!
9. Log into your Blackboard course to access the exam. If you are taking your exam on a publisher’s website, follow the instructions in your course.
If you run into trouble, CLICK HERE FOR LIVE TECHNICAL SUPPORT, fill out the information form and click the blue Connect to a Live Person button at the bottom of the window. This will put you is a session with a ProctorU technician who can get you to your exam, troubleshoot a technical issue, or help you reschedule.
If it is taking longer than 10 minutes to connect with a proctor, stay logged in, and CLICK HERE FOR LIVE TECHNICAL SUPPORT