The following ratings depict the average SHEP rating, which stands for Survey of Healthcare Experiences of Patients, at the Fayetteville, Little Rock, Memphis and Shreveport VA Hospitals. Fayetteville had the highest SHEP rating with an average of .7. Memphis had the lowest rating with .67. However, each hospital had a relatively similar average.
I like the idea of the stars. Nice. The figures are in percentages, so that should be fixed.
There are four SHEP scores for primary (routine or urgent) and speciality (routine or urgent). Don’t know what this is measuring – it appears to be an overall average score.
The headline should be more descriptive – instead of shep, describe what this is – veterans say their experience getting an appointment is good in Arkansas but not in neighboring states
Remember what this is measuring: “The data below shares what Veterans have said about their own experiences accessing care. “