My name is Katie Serrano and I am junior News/Editorial Journalism major with a minor in Political Science and Legal Studies. Originally from Detroit, Michigan, I’ve gotten to call Dallas, Texas, my home for the last several years. I’ve written for The Arkansas Traveler and Spoon University and hope to work in news or data journalism in the future. This project has showed me the underbelly of the VA, and although the system has a long way to go, I’ve learned that VA nurses and employees truly care for their patients and the men and women who have sacrificed for this country.